Reporting

If you have an email forwarding set-up and you are not getting email replies. There are a couple of different options.

First, make sure you are not using any kind of filters at all on your email account and on the server level. You may have to contact your hosting company and ask if they have any kind of filtering system.

There is no limit in uploading images or documents in MCC. However, the system only accepts .htm, .html files and I highly suggest that you create the message using the online editor.

But, if you need to, you can convert your Word message into a format that the system can read. To convert the message, open up Microsoft Word and load your message. Next, go to file save and save the file as Web Page Filtered.

Now, use your newly saved message to upload into our system and you're ready to go.

To access and export campaign's View log, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Campaign Reports > Click on your desired campaign - this will load up a page containing your campaign details and report > scroll down to Views field > Click (Open Log)

It will load the Open Log > click Export Full Records Open Log button

To access and export campaign's Click Log, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Campaign Reports > Click on your desired campaign - this will load up a page containing your campaign details and report > scroll down to Views field > Click (Click Log)

It will load the Click Log > click Export Full Records Click Log button

To set Campaign Trigger in the Campaign, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Create Campaign > Scroll Down to the bottom of the page and click Show Advanced Settings button

Scroll down to Triggers > Click on the Select Triggers field to show the Triggers you have created > Select the Trigger of your choice

NOTE: Make sure that you have already added your Message and Email List to be used for this Campaign Sequence.

To add a Campaign Sequence, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Sequences > click Add Sequence button

Fill out the Add Sequence page fields > click Add Sequence button

We highly recommend setting your Campaign Send Hours within 8:00 AM to 5 PM during the weekdays and set your weekends to NO Sending All Day. See sample set-up below:

Important Note: all times are in CST time Central Standard Time. Please use this section to select days and time slots you would like to send emails for this campaign.

Watch the video tutorial below on how to launch a campaign.

https://youtu.be/zKtq6ImMiEk

You can also check the step by step guide below:

MCC Account Dashboard > Email Marketing > Campaigns > click Create Campaign

To add a message, please follow the steps below:

MCC Account Dashboard > Email Marketing > Messages > Create a Message > click Create a New Message

It will load up the Create Message page > Fill out all the necessary information in the page > click Add Message button