Reporting

If you have an email forwarding set-up and you are not getting email replies. There are a couple of different options.

First, make sure you are not using any kind of filters at all on your email account and on the server level. You may have to contact your hosting company and ask if they have any kind of filtering system.

To access and export campaign's View log, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Campaign Reports > Click on your desired campaign - this will load up a page containing your campaign details and report > scroll down to Views field > Click (Open Log)

It will load the Open Log > click Export Full Records Open Log button

To access and export campaign's Click Log, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Campaign Reports > Click on your desired campaign - this will load up a page containing your campaign details and report > scroll down to Views field > Click (Click Log)

It will load the Click Log > click Export Full Records Click Log button