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How to run the platform.

Setup, domains, lists, messages, campaigns and reporting — 80 short, practical articles. If an answer is missing here, the FAQ covers the questions people ask before buying.

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Getting Started

First steps after signing up.

5 articles

Adding a Message

To add a message, click on the “Add Message” link in the email marketing tab. On this page, you are given a couple of options. One is to Create a New Message…

Campaign Warm-Up Strategies

Successful email deliverability will appear like a difficult task–and with numerous factors affecting your sender reputation like content quality and email l…

First Steps

Step 1: Domain Name Registration In order to set up your account, we need to pick your personal domain name(s). Generally, we do a variation of the brand you…

How long does the setup process take?

From signup to campaign launch, MailClickConvert walks you through the entire process, and as long as you have ready all the requirements, you will be up and…

Plain text email vs HTML (graphically designed) email – What to use?

Choosing between Plain Text & HTML Email has been always the relatively old debate when talking about email deliverability. It’s been said that a smart email…

IP Address and Domain

Domains, nameservers, DNS and parking.

11 articles

Creating Nameservers at Namesilo.com

Creating Nameservers at Namesilo.com Step 1. Login into NameSilo then click “Manage My Domains”. Step 2: In the “Manage My Domains” page click on the domain …

Domain and IP Blacklisting Issue

There really is no getting past blacklisting. Blacklisting is normal since what we are doing is cold (unsolicited) emails. This is the nature of cold email m…

Domain Configuration

We set up MX, SPF, DKIM, DMARC, and Sender ID records. MX (Mail Exchange) records The MX record tells the sending mail server where to deliver the mail. SPF …

Global Email Reply Forward Address

Global Email Reply Forward Address – When any reply or message is sent to @yoursendingdomain.com it will forward that message to any email address that you h…

How to check Domain and IP Reputation?

Email service providers treat domains differently based on their reputation. This “score” can be based on many things, such as the age of the domain name, ho…

IP Address Color Codes

We have a system for coloring IP addresses based on the sender score. Requires reputation monitoring to be turned on for those IP addresses. Color Definition…

IP Warm-up

Example sending for a 30 million account warm-up period. This is only valid if your data has little to no hard bounces. Any small amount of hard bounces can …

Parking Your Own Domain for Mailing

Warning: If you park your domain any active domain, email service, or any other service tied to that domain will not work anymore. Create two nameservers at …

Parking your own domain using Godaddy

Warning: If you park your domain any active domain, email service, or any other service tied to that domain will not work anymore. To Parking your own Domain…

Setting up a Redirection URL

Redirection Url for your domain can be set-up under “Email Marketing Domains”, then click on the Settings link

Spamhaus Blacklisting

Unfortunately, blacklisting sites (especially Spamhaus ) are getting more aggressive when it comes to new domains being set up for cold email marketing and t…

Contact Lists

Uploading, formatting and managing data.

8 articles

How to Add and Upload Email List?

Watch the video tutorial below on how to add Email List. The first step in sending your email is to add an email list to your account. Click on the ‘Add List…

How to Generate Blocked and Timed Out List?

To generate/export blocked and timed out lists, just go to Email Marketing > Contact Lists > View List > check the email list of your choice > click Export O…

Strategies for Blocked and Timed out list Status

In some cases, you may experience getting some blocked and timed-out status in your campaign email list. This may depend on one factor which is your domain o…

Understanding List Email Status Codes

Below is a list of status codes that your list can contain: Pending – emails that have not been sent yet. Delivered – valid email addresses that were accepte…

What do these columns mean clickts, viewts, clickip, viewip inside a list?

These columns are tracking columns that are used for email marketing campaigns. clickts – is the date/time that someone clicked a link clickip – is the IP ad…

What does active mean on the view lists page and why is it different than the total emails?

The active number on the "view lists" page refers to the number of email addresses that are still valid to send to on your next campaign. The active number i…

What format does my list have to be in?

Our system currently accepts either .csv (comma seperated values) files,.txt and zip files containing (.txt, .csv) files up to 70mb. The format the list need…

What is a suppression list?

A suppression list is an email list of email addresses that you do not want to send to. Normally an advertiser will provide you a list of emails they do not …

Message

Building the emails you send.

14 articles

How do I change my message footer information?

Go under your "Email Marketing" tab then go to "Settings" there is a link called Footer/Whois Settings. On this page, you can add new entries for the message…

How to access my Premium Drag and Drop Editor?

Below is the Premium Drag and Drop Editor Demo video: ????????????? To access your premium drag and drop editor, please follow the steps below: MCC Account D…

How to conduct a Message Spam Check?

To conduct a Message Spam Check, please follow the steps below: MCC Account Dashboard > Email Marketing > Messages > View Messages > Select your desired mess…

How to Create a Message?

To add a message, please follow the steps below: MCC Account Dashboard > Email Marketing > Messages > Create a Message > click Create a New Message It will l…

How to disable autolinking and hide blue links in iPhone/iPad

On the iPhone and iPad, you may encounter links for telephone numbers, dates/times, and addresses. You can disable/hide this by adding the following in the h…

How to insert an image in the Message?

To insert image/s in the message, you will need to upload your image/s first in the Media section. Watch the video tutorial on how to insert an image in your…

How to upload HTML template message?

Watch the video tutorial below on how to upload your message HTML Template. ?????

I have a .doc file/Microsoft Word Message can I use it?

Our system only accepts .htm,.html files and highly suggest that you create the message using our online editor. But if you need to you can convert your Word…

Image Maps

Image maps are supported in most email clients here is a tool to make one http://www.image-maps.com/

Is there a limit in uploading images or documents in MCC?

There is no limit in uploading images or documents in MCC. However, the system only accepts .htm, .html files and I highly suggest that you create the messag…

Link images with URL

If you want your images to be clickable by adding a URL, here is how to do it; Inside your message where the image is, add the following tags around the imag…

Single Space in a Message

When you create a message, the default setting is for double-spaced lines. In order to single space a line, simply hold down shift and hit enter.

Special Link URL Values

Link full URL variables for special actions: {unsubscribe} - Unsubscribe Link {viewwebpage} - View as a web page link {forwardfriend} - Forward to friend lin…

Spin Text/Random Text

We support a spinning text feature in the subject lien or body of an email marketing message only in the HTML/TEXT part Spin Tag Syntax {SPIN=TEXTTOSPINHERE|…

Campaign

Creating, scheduling and running sends.

20 articles

How many campaigns can I send at one time?

The number of campaigns that you can send at one time depends on your package size. To see how many broadcasting slots you can send at one time, go to the ho…

How to Add Campaign Sequence?

NOTE: Make sure that you have already added your Message and Email List to be used for this Campaign Sequence. To add a Campaign Sequence, please follow the …

How to Copy or Resend a Campaign?

If you have sent out a campaign and you want to resend it, you do not need to create a new one from scratch and input all the settings again. Using our copy/…

How to Create a Campaign?

Watch the video tutorial below on how to launch a campaign. https://youtu.be/zKtq6ImMiEk You can also check the step by step guide below: MCC Account Dashboa…

How to enable Recurring Campaigns option in a New Campaign?

To enable Recurring Campaigns option in a New Campaign, please follow the steps below: MCC Account Dashboard > Email Marketing > Campaigns > click Create Cam…

How to set Campaign Send Hours?

To add a message, please follow the steps below: MCC Account Dashboard > Email Marketing > Campaigns > click Create Campaign It will load up the Create Campa…

How to set Campaign Trigger in the Campaign?

To set Campaign Trigger in the Campaign, please follow the steps below: MCC Account Dashboard > Email Marketing > Campaigns > Create Campaign > Scroll Down t…

How to Setup a Custom From Address?

A custom "from address" allows you to set-up a an email address that you control as a sending email address and is visible to the email recipients for the ca…

How to use personalization in your campaign?

The system supports personalization in both the subject line, from name and the body of the message The format of personalization is <#columnname#> where col…

How to use Personalization Token in your campaign

The system supports personalization in both the subject line, from name and the body of the message The format of personalization is <#columnname#> where col…

Passing Campaign Information in Links

We do support passing some variables inside links of your campaign. The personalized fields are supported with the syntax below {messageid} {listid} {profile…

Remote Content - In email campaigns

The remote content feature allows the injection of remote data into your campaign's messages. It Supports passing personalized fields which would allow you t…

Sending Speeds

Sending speed options are as follows: Note: With Retry Mode, enabled campaigns with the sent counter will make it appear as the emails are being sent faster …

Using the Permission Pass System

The permission pass system is a confirmation system to gain subscribers from your email lists. Turns your bulk/purchased lists into an opt-in list to mail us…

What are included in a download package

Sed sed elementum magna, nec viverra massa. Maecenas dapibus ante ante, eu auctor ligula consequat sit amet. Sed pretium ante ac tortor dictum hendrerit. Sed…

What does Error: No ReverseDNS mean?

The error: No ReverseDNS in a sending campaign means the selected IP that you used for that campaign does not have a reverse DNS setup. Reverse DNS is set-up…

What does Server Down/No Ping mean?

If you encounter this error and the server is provided by us, please enter a support ticket and our support team will look into the issue. If the server is p…

What is a Recurring Campaign?

A Recurring Campaign is a campaign that is scheduled to run at regular, specified intervals. It is automated to run itself so that you do not have to create …

What is A/B Campaign?

What is A/B Campaign? A/B Campaign is a method for testing which subject, email message or any other element of a marketing campaign performs better. For exa…

What is Retry Queue/Retry Mode?

It is controlled by a setting under System Setting called "Retry Mode" This setting allows you to mark an email address as retry later after a certain number…

Reporting

Logs, stats and what they mean.

6 articles

How to access and export campaign’s Click Log?

To access and export campaign's Click Log, please follow the steps below: MCC Account Dashboard > Email Marketing > Campaigns > Campaign Reports > Click on y…

How to access and export Campaign’s View Log?

To access and export campaign's View log, please follow the steps below: MCC Account Dashboard > Email Marketing > Campaigns > Campaign Reports > Click on yo…

How to fix emails that are being blocked?

The only way to address this concern is to try to resend the campaign just targeting the blocked emails with an alternative sending profile. Strategies for B…

Not getting email replies?

If you have an email forwarding set-up and you are not getting email replies. There are a couple of different options. First , make sure you are not using an…

What is a good Open Rate?

The open rate depends on many factors such as your subject line, list quality and sending reputation. Generally for purchased lists, an open rate of .5% to 5…

Why does my stats not match my google analytics or any other stat software?

Stats will never match what is found in google analytics or other stat software. The main reasons are listed below. Factors that affect open/clicks totals in…

Email Verification

Cleaning lists before they cost you.

2 articles

How to Use the Email List Verification Tool

First, you need to Upload your email list. To do so, go to Email Verification > Upload List > Browse your email list file > check Auto Verify list after uplo…

What List Verify Does

List Verify is a service that helps clean your email list. We first run a couple of checks to see if the email looks good based on the list verify settings, …

Managed Campaign

When our team runs it for you.

1 article

What is managed campaign?

Managed campaign provides you with a dedicated Outbound Email Specialist who executes your email campaigns for you. Our specialists will check your messages …

Accounts and Billings

Plans, invoices and account settings.

1 article

Support Hours

9 am to 5pm CST weekdays* support is available using our online support ticket system. *As long as the weekday does not fall on a United States holiday.

Integrations

Connecting other tools.

1 article

How to Setup Email Forwarding

When you send out a campaign and someone replies to that campaign, MailClickConvert is able to capture and store that reply in the "view replies section" und…

Email Best Practices

What actually reaches the inbox.

11 articles

Blacklist Removal Links and Information

McAfee: http://www.mcafee.com/threat-intelligence/ip/default.aspx MXLogic: http://www.mxlogic.com/postmaster/ip_research_request.cfm Juno: http://www.unitedo…

Delivery and Information to AOL

AOL has set a very high standard for other ISPs in terms of both mail filtering and delivery support. They were the first ISP to provide clear diagnostic inf…

Delivery and Information to Gmail

Gmail is a webmail service provided by Google. Gmail is one of the largest mailbox providers with millions of individual users. There are also a significant …

Delivery and Information to Hotmail

Hotmail Delivering to Hotmail Filtering decisions are based on a combination of sender reputation and email content. Hotmail does limit the amount of mail a …

Delivery and Information to Yahoo

Yahoo has a complicated filtering setup that uses a variety of techniques to protect their users from unwanted email. They use a combination of rate-limiting…

Engagement Scoring

Engagement Scoring is a way to tell which emails are the most effective. Each email address starts at zero points and goes up and down depending on actions t…

Improving your Sender Score

Sender Score is computed by a third party. For a list of tips on how to improve your sender score visit https://www.senderscore.org/support/

Inbox Placement or Deliverability + Ways to Improve Deliverability

Inbox placement is not something we can guarantee or track because there are so many variables to consider and one being that the domains you’re using are fa…

IP and Domain Warm-up Strategies

Today when sending an email campaign out the most important factor is your IP and domain reputation. In the old days, content filtering was the main method o…

Tips to Improve Delivery And Open Rates

There are multiple ways to improve your delivery/open rates. There is not just one thing that you can do but there are a variety of factors that may help. Me…

What is the recommended Campaign Send Hours?

We highly recommend setting your Campaign Send Hours within 8:00 AM to 5 PM during the weekdays and set your weekends to NO Sending All Day. See sample set-u…

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